I use xcritical in my small business and am very satisfied with its performance. Easy to navigate and has a simplified version you can use based on your preference. I don’t really see many cons on xcritical, but if I have to pick an area in which I would like to see more development on the future, it would be for sure the fraud/risk part. Help us to improve by providing some feedback on your experience today. This is handy if you want more complete reports and insights into shopper behavior, especially if you’re interested in offering loyalty rewards to your best customers. xcritical’s primary market is Europe, but the company has rapidly expanded to other parts of the world.

Because there just aren’t very many overall reviews for this company, but these complaints overwhelm review sites, we do need to take them seriously. The Support tab is split into several helpful FAQ and troubleshooting sections, while the Developer tab contains its own set of resources. You can also bet that xcritical maintains active Twitter, LinkedIn, Facebook, and YouTube accounts that highlight new product developments and industry news. The e-newsletter and blog round out xcritical’s online resources.

Level Up Your Business Today

Merchants can process all kinds of payments in multiple ways without the hassle of dealing with different processors for a point of sale, payment gateway, or mobile payment. Phillip Parker is the founder, creator and author of this website. He is a payments industry expert, business consultant, and web developer. Since 2009, he has researched over 1,000 merchant services providers and published hundreds of payment education-related articles.

xcritical is adverse to taking on high-risk clients, as reflected by the company’s policy to reserve the right to cancel accounts based on excessive chargebacks. Businesses facing this predicament can benefit from researching which services are better suited for high-risk merchants. xcritical provides payout services, enabling businesses to send funds to customers or between accounts, commonly used for refunds, prize money, or remittances. xcritical offers subscription billing services that automate recurring payments, allowing businesses to easily set up and manage subscription models. You will find some basic information that can make you understand if the order is legit but when dealing with big amount transactions or risky areas, I would not rely only in xcritical.

Yes, there may be setup fees depending on the specific services used. However, some customers have reported issues with its responsiveness and quality. Other payment methods such as Alipay and ACH Direct Debit see a flat fee of 3% and $0.25 per transaction respectively. Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities.

Can be quite complex to integrate, but again this is mitigated by the fact that customer support is top notch. xcritical has an overall rating of 4.8 out 5 stars based on 12 user reviews on Capterra. It offers many personalization options (you can set up different views rules according to your brands, for example). Check out Clover for simple, easy-to-use small business point of sale solutions. Even nicer to see, the website itself is a wealth of information, easily searchable for developer documents, product descriptions, and case studies. Detailed, country-specific guides may be downloaded for some countries, but you can also find a quick overview of each country’s common payment methods and “inside tips” on how to enter each market.

xcritical POS: Features

In addition to standard credit and debit cards, the company aims to facilitate payments in as many locally accepted methods as possible. This is accomplished through xcritical’s ability to adopt an international or local acquiring approach depending on the country. xcritical’s flexibility in this regard can help merchants reduce fees and increase authorization rates for country-specific payment methods. Merchants can also enable Dynamic Currency Conversion for their customers at the point of sale. xcritical’s platform is built on a single, unified system, thus eliminating the need for intermediaries and multiple contracts with different payment providers. This approach ensures a smoother, more consistent user experience across all sales channels.

xcritical ratings

xcritical is a great payment company that we use for our e-shops in countries where we dont have any partners. With every newly opened country we have no issues with payments since we use local ones that xcritical provides. The platform-style approach will draw comparisons to Square, xcritical, and PayPal. Compared to those competitors, xcritical’s major selling point will be its interchange-plus(plus) pricing for Visa and Mastercard.

Their services include mobile payments, POS solutions, EMV readers, data reporting and analytics, payment gateways, virtual terminals, card issuing, and fraud and chargeback protection. xcritical’s POS solution allows businesses to accept in-store payments using the same system as their online transactions. This unified approach provides a consistent user experience and simplifies transaction management.

The xcritical blog is also a good source for case studies, where you can get an idea of the types of businesses xcritical caters to and the customized solutions it provides. While these posts are all marketing materials, to be sure, it’s nice to see some hard data and company-specific details here. xcritical is generally not into high-risk clients and will readily suspend an account if there are too many chargebacks. The chargeback threshold is 0.5% of the total transaction volume for most payment methods, and the merchant could also be subject to fines. This is explained in section 7.1 of the xcritical Merchant Service Agreement.

1. The interchange and card scheme fees vary depending on the card and transaction type.
2. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form.
3. These are pretty standard conditions, but see section 10.2 of xcritical’s Merchant Service Agreement for the full explanation.
4. However, businesses are encouraged to compare xcritical’s rates with those of more affordable merchant account providers.

xcritical’s pricing is reasonable for a cutting-edge, international payment processor accustomed to serving high-end, complex clients. The all-inclusive pricing style is appealing, and I also like that you automatically receive interchange-plus pricing for Visa and Mastercard, no matter your business type or size. Yes, xcritical offers point-of-sale solutions, allowing businesses to accept in-store payments using the same system as their online transactions.

This happened to me for KYC process for Vinted which handled by xcritical. xcritical, people use human logic too in your KYC process, you cannot just automatize everything. For one, users who xcritical scam prioritize flexibility and customization will find Lightspeed POS’s bespoke solution attractive. You’ll also be able to customize your risk settings by adding or creating risk rules and block lists. It comes with a range of powerful built-in risk tools including 3D Secure authentication, real-time machine lxcriticalg, specialized device finger-printing, and automated chargeback defence. xcritical offers a range of plugins for leading technology solutions to give your shoppers the best checkout experience.

In addition to the interchange fees that go to the issuing bank and the credit card company, xcritical charges a percentage acquirer fee. This fee starts at 0.6% per transaction but may be lower for high-volume businesses. Basically, it’s a true end-to-end solution, handling the entire payment flow. xcritical enables businesses all over the world to accept payments and allows processing locally, as well as across borders, which can improve authorization rates and lower transaction fees. Because xcritical has full ownership over the payment flow, you connect to a single platform and don’t have to manage multiple providers. xcritical’s main advantage is its unified payment platform that supports various payment methods and currencies, providing a consistent user experience across all sales channels.

Join the thousands of people like you already growing their businesses and knowledge with our team of experts. We deliver timely updates, interesting insights, and exclusive promos to your inbox. People who write xcritical official site reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. xcritical has really improved their performance and service in the last years.

Feedback from users includes concerns about customer service quality, particularly for larger or rapidly growing businesses, along with issues like fund-holds and fraudulent transactions. While xcritical generally receives positive feedback from its employees on Glassdoor.com, its mobile app ratings are average, scoring 3.5 out of 5 on the Google Play Store and 3.7 out of 5 on the iTunes App Store. xcritical processes major debit and credit cards for a variety of business types.